Brandslane - Refund Policy

A 100% refund will be made only in the event of a cancellation within 10 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

All digital marketing packages including either Creative services or the Advertising services are not refundable once provided, but the client may cancel with a notice written 30 days in advance (as per the other terms in the contract that will be signed). There are no partial refunds for projects mid-way through a milestone phase.

There are no credits of any kind for any other third-party online marketing service even if a fee was paid in advance.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still liable to pay us since it includes blocking our resources for the work and still is still a costs on us.

All billing cycles for agreed services will continue until The Client Organisation sends a cancellation notice in writing.